Privacy Policy



General Privacy Policy

Lines Henry Ltd (Lines Henry) is a company registered in England & Wales. The registered number is 5494604 and the registered office is at 5 Tabley Court, Victoria Street, Altrincham, WA14 1EZ. The telephone number is 0161 929 1905 and the email address is The Standard Terms of Business for Insolvency and Advisory Assignments that applies to all work that is done by Lines Henry can be found in the Information Area of the website at under ‘Provision of Services Regulations’. Lines Henry Ltd is a data controller for the purposes of the General Data Protection Regulation (GDPR).

Lines Henry is a firm of licensed insolvency practitioners authorised to act as such by the Insolvency Practitioners Association. The work done covers the following:

  • Liquidations – members, creditors, and compulsory
  • Administration
  • Individual and Company Voluntary Arrangement
  • Bankruptcy
  • General business advice

In performing this work, Lines Henry will gather personal data about individuals. The need for this information will be to allow Lines Henry to carry out its duties and responsibilities. These are set out by Insolvency Act, 1986; Insolvency (England & Wales) Rules, 2016; money laundering regulations and other statutes; professional guidelines issued by the Insolvency Practitioners Association and the Insolvency Service; and Statements of Insolvency Practice. If Lines Henry is engaged in a matter that does not require an appointment under the terms of the Insolvency Act, 1986 then the nature of our work will be covered by a letter of engagement which will set out the basis on which we are carrying out the assignment.

In all cases Lines Henry will perform an identity check on the people who are instructing the firm to do work for them. This will be done by taking certified copies of relevant identity documentation which may include passports, driving licences, and utility bills followed by an online identity verification check using a recognised provider of such a service.

Lines Henry will ensure that:

  1. Personal data will be processed lawfully, fairly and in a transparent manner. The reason why Lines Henry processes data is to allow it to carry out its duties and obligations as licensed insolvency practitioners and business advisors.


  1. Personal data that is collected will be solely for the legitimate purposes of allowing Lines Henry to carry out its duties and obligations as licensed insolvency practitioners and business advisors.


  1. The Personal data that is gathered will be only that which is necessary to the legitimate purposes of Lines Henry.


  1. The Personal data gathered will be accurate. If inaccuracies occur, or the data changes, then the record of the data will be rectified as soon as possible.


  1. Personal data will be kept for no longer than is absolutely necessary. In matters where a formal appointment has been taken by Lines Henry either under the terms of the Insolvency Act, 1986, or following on from a letter of engagement where the appointment does not come under the terms of the Insolvency Act, 1986, then personal data will be held for six years after the completion of the assignment. It will then be destroyed safely.


  1. Personal data will be held securely. Personal data will be held in two ways – both digitally and on paper.
  • Firstly, digitally in which case it is stored on the servers of Lines Henry. These servers are backed up daily with the back-up removed from the premises as a security measure. In addition, Lines Henry uses an independent firm of specialists to ensure that the hardware and software used by the firm is secure and safe from cyber-attack. Hardware and software are monitored constantly and upgraded when necessary.
  • Secondly, on paper in which case the files are kept at the offices of Lines Henry in Altrincham. In matters that have been closed, paper files are kept in a secure off site storage facility that is provided by a third party that is independent of Lines Henry.


The personal data that is held is used for the legitimate purposes of Lines Henry. It will not be shared with any other businesses or institutions unless there is a legal obligation to do so.

Lines Henry will not sell or rent personal data to third parties.

Lines Henry will not share personal data with third parties for their marketing purposes.

Individuals have the right to access the information that Lines Henry holds. In the first instance a request should be made in writing to Lines Henry by telephone, post or email. A response will be sent within 28 days.

Individuals have the right to request that information held by Lines Henry is rectified, erased or restricted. Every effort will be made to ensure that the data held is accurate and Lines Henry will correct any data that is known to be inaccurate. The right to erasure or restriction of records does not override the statutory obligation that Lines Henry has to retain records for 6 years after the date of ceasing to act. Neither will it be possible to erase data which would mean that Lines Henry is not able to carry out its legitimate purposes. However, data will be erased if there is no good reason for it to be retained by Lines Henry. A request to rectify, erase, or restrict data should be made to Lines Henry by telephone, post or email. A response will be sent within 28 days.

Individuals have the right to access the information that Lines Henry holds. In the first instance a request should be made to Lines Henry by telephone, post or email. A response will be sent within 28 days.

Third Party Service Providers Working on Behalf of Lines Henry

Lines Henry may pass personal data to third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to its clients (for example to send mailings by post). However, when third party service providers are used, they will only be given the personal data that is necessary to deliver the service. Lines Henry will require any third party providers to keep personal data secure and to not use it for their own direct marketing purposes

Information Sent by Lines Henry to Individuals

Lines Henry will only send marketing communications by email or other electronic means if specific consent has been received to do so. If an individual has given their agreement but subsequently wishes to opt out then they can do so by clicking the unsubscribe link which is included on all marketing emails. Alternatively, Lines Henry can be contacted by post, email, or telephone at the address given above with a request to opt out.

Lines Henry may use personal data to contact an individual with news about Lines Henry, other products and services which may be of interest, and occasionally for market research purposes.

Lines Henry, and the other parties referred to above, may contact an individual by post and phone and, if prior consent to do so has been given, by email, SMS, and other electronic means.


Lines Henry may analyse personal data to create a profile of interests and preferences so that information can be sent that is relevant to the individual contacted. The data that is collected about an individual might include a name, address, telephone number, email address, IP address, services the individual is interested in, interests the individual has, information regarding what web pages are accessed, and when those pages were accessed. Lines Henry may make use of additional information about individuals when it is available from external sources to help this profiling to be done effectively.

Use of ‘Cookies’

Like many other websites, the Lines Henry website use cookies. ‘Cookies’ are small pieces of information sent by an organisation to an individual’s computer which is stored on its hard drive to allow that website to recognise when an individual has visited it. Cookies collect statistical data about an individual’s browsing actions and patterns. This helps Lines Henry to improve its website and deliver a better, more personalised service. Full details of what cookies are collected is available on our cookie policy page at

It is possible to switch off cookies by setting your browser preferences, turning off cookies may result in a loss of functionality when using our website.


Links to Other Websites

The website of Lines Henry may contain links to websites run by other organisations. This privacy policy only applies to the websites of Lines Henry. Individuals are encouraged to read the privacy statements on the other websites that may be visited. Lines Henry cannot be responsible for the privacy policies and practices of other sites, even if an individual accesses them through links from the website of Lines Henry.

Right to Complain

Individuals have the right to complain if they believe that Lines Henry is not handling their data in an appropriate manner. In the first instance these complaints should be made to However, if it is believed that the complaint has not been dealt with in a satisfactory manner then a further complaint can be made to the Information Commissioners Office and details of how to do this can be found at

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